Country Cablevision, Inc. (CCVN) is required by applicable cable television law to provide you with an annual notice of our products and services and associated conditions for service.  If you have any questions about this notice or about CCVN’s cable and non-cable services or policies, please contact us at 1-828-682-4074 or 1-800-722-4074.

 

 

OVERVIEW OF COUNTRY CABLEVISION, INC. CABLE SERVICES
 

 


BASIC SERVICE:  The Basic Service Tier is our lowest level of cable service.  Basic Service includes off air broadcast stations and may include any franchise-required public, educational and government access channels.  All such programming varies on a community-by-community basis and is subject to change at any time, subject to applicable law.  Pursuant to federal law, cable customers must subscribe to Basic Service in order to subscribe to any other cable video service.  Analog television sets connected to CCVN, with a subscription to Basic level of service, will continue to receive over-the-air broadcast signals (i.e. ABC, CBS, NBC, FOX, PBS, and Univision) following the transition from analog to digital.  CCVN can provide a method to reconvert those signals from digital to analog for a period of 3 years following the transition, ensuring these customers continue to receive their over-the-air broadcast signals.

 

EXPANDED SERVICE:  The Expanded Service Tier, where available, is an optional level of service above and beyond Basic Service and is billed separately from Basic Service.  A customer must receive Basic Service in order to be eligible to receive Expanded Basic.  Expanded Basic Service may include many of the non-premium cable channels such as the Discovery Channel®, Lifetime®, ESPN®, A&E®, the USA Network®, and TNT®.  All such programming varies on a community-by-community basis and is subject to change at any time, subject to applicable law.

 

CCVN DIGITAL VIDEO:  CCVN Digital, where available, is an optional level of service that requires a set-top box and provides access to an array of movies and other programming in crisp digital-quality picture and sound.  Included in CCVN Digital are the interactive program guide, commercial free music and access to Pay-Per-View (“PPV”) and in some markets video-on-demand (“VOD”).  Additional channel genres which may be offered in CCVN Digital include classic movies, sports, news and finance, health, home improvement, educational and children’s programming.

 

PREMIUM SERVICES:  Premium Services are available on a per channel or per service basis.  Premium Channels generally include Home Box Office®, Cinemax®, Showtime®, and Starz® Super Pack.  There is a separate monthly charge for premium channels.

 

OTHER OPTIONAL SERVICES:  In addition to these programming services, CCVN may also offer its customers, for an additional monthly charge, the rental of set-top boxes or remotes, and the following services:  CCVN HDTV, High Speed Internet, and Telephone.

 

A NOTE ABOUT PROGRAMMING:  CCVN receives programming from various broadcast and cable networks.  CCVN is not responsible for the content aired by these networks and may not alter the programming schedule.  Please contact specific cable or broadcast networks directly with your programming complaints or questions.

 

You will find pricing and channel line-ups with this notice.  You may also view the channel line-ups and additional services available at www.ccvn.com.

 

 

HOW TO USE YOUR CABLE SERVICES
 

 


CCVN’s broadband network and customer premises equipment, including the set-top box and modem, are designed to be safe and reliable for carrying cable television and high-speed internet and telephone signals.  Here are just a few tips to keep it that way:

 

1.    During severe electrical storms you should unplug your television set and cable set-top box to avoid damage.  CCVN and television set manufacturers are not responsible for damage that occurs due to acts of nature.

 

2.    Remember your set-top box operates on 110 volts so take all the precautions that you would for any small appliance – such as checking to see that the cord is not worn or damaged.

 

3.    For your own safety, do not attempt to open or otherwise tamper with your set-top box.

 

4.    If you have someone other than CCVN install the inside wiring in your home, or if you do it yourself, you are responsible for ensuring that the wiring does not interfere with the normal operation of the cable system and that it complies with applicable federal regulations, including protections against signal leakage.

 

CABLE COMPATIBILITY

 

Most modern television sets and VCR/DVD Players are cable compatible and can receive the analog and sometimes digital signals carried on the cable system if those signals have not been encoded to secure the signal.  “Cable-ready” television sets may be connected directly to the cable system and will receive the non-secure analog signals present on the system.  Except for new television sets equipped to use the CableCARD Technology, described later in this notice, television sets may not receive the digitally encrypted or high-definition television (“HDTV”) signals carried on CCVN’s cable system without a set-top box provided by CCVN.  A set-top box may also be required if the television set is not cable ready and cannot receive the large number of channels available on the cable system.

 

ABOUT YOUR SET-TOP BOX

 

Even if your television set is cable compatible or cable-ready, you may still need a set-top box to receive secure analog signals, digital signals, or HDTV signals that are carried on the cable system.  Secure Analog signals and digital signals are premium services that have been secured by the cable system and are delivered only to those customers who elect to have them as part of their service package.  These can include premium movie channels, special events, video on demand events, and other premium service offerings.  The set-top box is simply a tuner/decoder.  It receives the cable channel selected by the customer and converts it to a format that can be received by the customer’s television set or VCR.  This converted signal is usually displayed on channel 3 on the customer’s television set or VCR.  Some set-top boxes also provide video and audio outputs, which can be connected to the video and audio inputs of the customer’s devices if they are present.  Operating your television set after it is connected to the cable television system is easy.  Turn on your television and the cable set-top box.  Ensure your television set is tuned to channel 3 to receive the signals from the set-top box (this will be a video baseband or component input, or channel 3).  Select the channel you wish to watch by selecting it on the set-top box using the remote control.  To ensure reliable operation, confirm the set-top box is plugged into a non-switched power outlet (one that is not controlled by a light switch) and that connections on the back are secure.  Loss of power to the set-up box may result in a temporary loss of your cable television service.

 

NOTE:  THE SET-TOP BOX AND REMOTE CONTROL RENTAL DEVICES ARE THE PROPERTY OF CCVN, AND MUST BE RETURNED TO CCVN WHEN YOU ARE NO LONGER A CUSTOMER.  FAILURE TO RETURN ANY PROPERTY WILL SUBJECT YOU TO ADDITIONAL CHARGES AND POSSIBLE CRIMINAL PROSECUTION.

 

PAY-PER-VIEW AND VIDEO-ON-DEMAND

 

Pay-Per-View, and where available, Video-On-Demand, is for private, in-home viewing only; no commercial establishments.  To order, your account must be current.  Customers with digital receivers may order using CCVN’s remote control.  To prevent unauthorized use in your household, you are responsible for setting up a PIN number, Parental Control and Rating preference.  CCVN will not give credit for the following circumstances:  1) unauthorized use, 2) if you tape a Pay-Per-View event or movie and are not present to monitor the taping, 3) if you do not call to report reception problems while the move or event you ordered is on, or 4) if you do not call to report you did not receive the movie you ordered, while that movie is on.

 

INSTALLING YOUR VCR AND DVD

 

With your VCR or DVD, you can gain access to a whole world of entertainment, record what you wish to see, and watch it at whatever time you find convenient.  Installation of your VCR or DVD can be completed through a variety of different methods depending upon your viewing and recording requirements.  Different options to install your VCR or DVD are described below.

 

How to Connect Your DVD Player, Set-Top Box (or “Receiver”), and TV

 

·         Cable from Cable Outlet to IN of Receiver

·         Cable from OUT on Receiver to IN on TV OR if HD/DVR box HDMI Cable from Receiver to TV

·         Audio/Video cables from OUT on DVD to IN on TV (Match colors of cables – red to red, yellow to yellow, etc.) or use HDMI Cable if DVD and TV supports HDMI

 

How to Connect Your DVD Player, Set-Top Box (or “Receiver”), TV, and VCR                      

 

·         Cable from Cable Outlet to IN of Receiver

·         Cable from OUT on Receiver to IN on VCR

·         Cable from OUT on VCR to IN on TV

·         Audio/Video cables from OUT on DVD to Audio/Video IN on TV or use HDMI Cable if DVD and TV supports HDMI

 

How to Connect Your DVD Player, Set-Top Box (or “Receiver”), TV, and VCR and Game

 

 

·         Cable from Cable Outlet to IN on Receiver

·         Cable from OUT on Receiver to IN on VCR

·         Cable from OUT on VCR to IN on TV

·         Audio/Video Cables from OUT on Game to Audio/Video IN on VCR

·         Audio/Video Cables from OUT on DVD to Audio/Video IN on TV or use HDMI Cable if DVD and TV supports HDMI

 

DVD/VCR HOOKUPS

 

Your DVD/VCR can be used to enhance your cable television experience.  CCVN personnel will help you understand how to make DVD/VCR and cable television service compatible entertainment components.  You can have minimum flexibility in watching what you want to watch, when you want to watch it.

 

ADDITIONAL EQUIPMENT:  Cable jumpers, signal splitters, or A/B switches may cause signal degradation if they do not meet CCVN’s standards.  Please contact us for assistance in connecting any additional equipment to your home network.  All cable connections must be properly prepared and must be properly tightened.

 

COMPATIBLE REMOTE CONTROLS

 

CCVN uses digital receivers or analog set-top boxes with decoders that work in conjunction with universal remote controls available for purchase at retail stores.  The following is a representative list of compatible remote controls currently  available from retail stores.  Although every effort has been to ensure the accuracy of the list, errors or omissions may occur.  Please note that this list of current universal remote control units may become obsolete with technological changes.  Should you have a question about the compatibility of your remote control unit, please call the remote manufacturer or contact CCVN.

 

Make                                      Description                                      Model

Hy-Tek                                   4 Device Big Button Universal      BB

Kameleon (One For All)      8 Device Universal                          URC-9960

Logitech Harmony               15 Device Advanced Universal     550

Logitech Harmony               15 Device Advanced Universal     890

Phillips                                   Icon 10 Device Universal               SRU8010

Phillips                                   Home Theater Control                    TSU3500/17

RCA                                       3 Device Universal                          RCU300-TMS

Sony                                       8 Device Universal Learning         RMVL600

Universal Remote Control  7 Device Universal                          R7

Universal Remote Control  10 Device Master Control               RF20

 

SPECIAL EQUIPMENT

 

BYPASS SWITCHES/SPLITTERS:  This switch is installed on the input side of the set-top box to permit signals to bypass the set-top box and be routed directly to your television set, DVD or VCR.  This will permit the simultaneous recording and viewing of different non-secure programs, the consecutive recording of non-secure programming on different channels, and the use of picture-in-picture features for non-secure channels.  This switch may be part of your set-top box or it may be a separate device.

 

CUSTOM SETUP:  If you wish to receive two secure cannels at the same time (so that you can watch a secure channel while recording another secure channel), a dual tuner set-top box or two single tuner set-top boxes can be installed to facilitate this request.

 

AMPLIFICATION EQUIPMENT:  CCVN is required by federal regulation to deliver a minimum signal to each television set.  CCVN’s network is designed to provide the required signal for up to four home devices.  If more than four devices are connected to the home network, a signal amplification device may be required and will be sold to the customer.  CCVN will install the amplification device.

 

CABLECARD’s:  “CableCARDs” may be available in your community.  The CableCARD is a piece of equipment, about the size of a credit card that allows you to see digital encrypted cable channels without using a set-top box if you have a newer television that supports the device.  A Set-Top Box is still needed to receive advanced interactive digital cable services, including but not limited to, Video-On-Demand, on screen ordering of Pay-Per-View or the enhanced programs.

 

 

PARENTAL CONTROL
 

 


CCVN understands that there may be certain television programs available that some customers find unsuitable for members of their household.  Certain channels containing sexually oriented programming are carried on the cable system.  Signal “bleed”, which results in partly discernible video images and audio, may appear on these and other channels.  CCVN advises all customers to periodically audit the cable channels to determine if any programming is deemed by them to be offensive or inappropriate, as well as to prevent children from viewing signal “bleed” without their parents’ knowledge or permission.  Customers should also be aware that certain home electronic equipment may be capable of “defeating” scrambled signals and may make it possible to view the programming involved.

 

A parental control option is available to all CCVN customers who have a set-top box hooked up to their TV.  In some areas, one of our remote controls may also be necessary in order to utilize this option.

 

Depending on the type of equipment in your home, parentally controlling a channel may be as easy as pressing some buttons on the remote control or the set-top box. 

 

By exercising the parental control option, you can block the programming on many channels for a certain amount of time.  In most areas, our equipment allows our customers to parentally control even local broadcast networks.

 

Customers who notify us that they are not satisfied with our scrambling may receive a special filter, which CCVN will install to prevent further reception of certain channels.  This is only necessary in those rare instances in which the customer’s home television equipment is able to defeat the scrambling technology used by CCVN.

 

For more information, please contact us at 1-828-682-4074 or 1-800-722-4074.

 

 

SERVICE AND BILLING PROCEDURES
 

 


CCVN appreciates you as a customer (also referred to herein as “Customer”) of our cable and broadband communication services (referred to herein as a “Service” or the “Services”) and has provided below essential information regarding terms and conditions of service, billing procedures, and complaint procedures.

 

SERVICE

 

REQUEST FOR CONNECTION:  Request for connection may be made at our office or by telephone.  Customers will be advised of installation and applicable pre-payment amounts.  At the time of connection, the installation fee plus pre-payment amounts are due.  Billing begins on the date of physical installation.  Customers may be subject to credit screening in accordance with applicable law.  Based on the results of a credit check, Customers may be required to pay a deposit as a condition of service.

 

INSTALLATION:  Someone over eighteen (18) years of age with a government issued picture ID must be home during any installation or repair of your cable television Service.

 

ACCESS:  By ordering Service, CCVN is implicitly granted the right to enter upon your property at the Service address to install Service, and to audit, adjust, repair, replace, maintain, move or remove equipment and from time to time check for signal leakage.  By accepting Service, you also are deemed to grant CCVN any easement or rights of way needed to render Services to your property.  If CCVN is unable to gain reasonable access to your property, CCVN reserves the right to discontinue Service.

 

HOME WIRING:  For new and existing single unit installations, the wiring inside the demarcation point, as defined by the FCC, shall become a fixture to the realty upon installation.  For multiple dwelling units or commercial installations, the wiring inside the demarcation point shall not be deemed a fixture or part of the Customer’s realty unless the Customer purchases the cable wire when Service is terminated.

 

EQUIPMENT:

 

  1. CCVN Owned – Any set-top box or other CCVN property and facilities (“Equipment”) delivered to Customer and/or installed on the premises to receive the Service(s) shall remain the property of CCVN.  Customer assumes the risk of loss, theft or damage to the Equipment at all times prior to the removal of the Equipment by CCVN or return of the Equipment by Customer.  Customers may be asked to provide a credit card as security for all HD, DVR, and combination HD-DVR set-top boxes.  You will be required to sign a Supplemental Terms – HD Box or DVR Unreturned Equipment Charges Form at the time of installation or pick-up at our office.

 

  1. Customer Owned – Customer agrees that CCVN is not responsible for the operation, maintenance, service or repair of Customer’s television, computer, telephone, radio, or any other consumer electronics, which may be connected to the Service(s).

 

REPAIR OF EQUIPMENT:  CCVN will repair and/or replace any defective system components including set-top boxes at no charge unless such repair is necessitated due to abuse or the negligence of the Customer.  In the latter case, a reasonable charge will be assessed by CCVN to the Customer.

 

TROUBLE CALLS:  If the Customer has a technical problem that is cable system related, there will be no charge for the trouble call if the problem is associated with the outside cable part, which CCVN maintains.  In all other cases and where the problem is a result of unauthorized tampering with the cable or abuse of CCVN’s Equipment, a trouble call charge may be assessed.

 

PROGRAMMING:  Customer acknowledges that CCVN has the right at any time to preempt without notice specific advertised programming and to substitute programming, which CCVN deems to be compatible.

 

RESTRICTIONS:  CCVN provides cable service to Customer for private home viewing and enjoyment.  Customer may not order or request PPV, VOD, digital music, or any other programming for receipt, exhibition or taping in a commercial establishment.  Customer may not exhibit nor assist in the exhibition of PPV programming in a commercial establishment unless explicitly authorized to do so by agreement with an authorized program provider.  If Customer fails to abide by this restriction, Customer shall be liable for any and all claims made against Customer or CCVN on account of any commercial exhibition.

 

COMPANY CHANGES IN SERVICE AND CHARGES:  Subject to applicable law, CCVN has the right to change its service and equipment, and its prices or fees, at any time.  CCVN also may rearrange, delete, add to or otherwise change the Service provided on levels of Service.  If the change affects you, CCVN will provide you notice of the change and its effective date.  The notice may be provided on your monthly bill, as an insert, or by other permitted communication.  If you find the change unacceptable, you have the right to cancel your Service.  Please refer to your service agreement, if applicable, for any early disconnection reference.  However, if you continue to receive service after the effective date of the change, CCVN will consider this your acceptance of the change.

 

To the extent required by law, after notification of a re-tiering of CCVN services or a rate increase, you may elect to change the services you are receiving at no additional charge.  Otherwise, changes by you of the Services you receive may result in upgrade, downgrade, or change of service charges.  Please call our office if you have questions.

 

ASSIGNMENT – CHANGE OF OCCUPANCY:  The Service shall only be provided to Customer(s) of the address where CCVN’s installation is performed.  Customer may not transfer Customer’s rights or obligations to the Service to any successor tenant or occupant or to any other address without CCVN’s prior written consent.

 

BILLING

 

SERVICE BILLING:  All Service charges are billed based upon the initial installation date for the current month and any pro-rated charges.  Payment is due by the due date specified in your statement.  The date on which a bill becomes past due may vary on a community-to-community basis depending upon applicable law in your area.  If there is a billing problem, please call our office promptly to ensure your bill does not become past due.

 

PAYMENT TERMS:  Customer agrees to pay monthly charges in advance.  Failure to pay the total balance when due shall constitute a breach of the service agreement and may be grounds for disconnection of Service and/or imposition of additional fees in accordance with applicable law.  Customers in delinquent status may not be eligible for promotional offers.  Any charges associated with Service and/or Equipment additions requested by Customer subsequent to the initial installation shall be reflected on the Customer’s billing statement after the additional Service and/or Equipment has been added.  Customer must bring any billing errors or requests for credit to CCVN’s attention within thirty (30) days of the time Customer receives the bill for which correction of a billing error or credit is sought.

 

CHECK POLICY:  CCVN may charge a reasonable insufficient funds processing fee for all returned checks and bankcard charge-backs.  If your check, bankcard (debit or credit) charge, or other instrument or electronic transfer transaction used to pay us is dishonored, refused or returned for any reason, we reserve the right to electronically debit you account for the amount of the attempted payment, plus an insufficient funds processing fee up to the amount allowable by law and any applicable sales tax.  Your bank account may be debited as early as the same day such initial payment is dishonored, refused or returned.  If your bank account is not debited, the returned check amount (plus fee) must be replaced by cash, cashier’s check or money order.  Additional fees may apply if CSR assistance is needed for payment.

 

PROCESSING FEE:  Additional fees apply if CSR assistance is needed for payment.  If any account has not been paid in full by the next billing cycle, you will be charged additional fees, subject to applicable law, that will be added to your account to offset the additional work required for late payment processing.

 

TERMINATION – CUSTOMER:  Account holder may terminate Service in person at our office or by telephone.  To avoid any billing misunderstanding, telephone requests for disconnection should be followed up either in writing or in person.

 

TERMINATION OF SERVICE/DISCONNECTED ACCOUNT:  CCVN reserves the right to terminate your service based on your delinquent status.  CCVN will make reasonable efforts to contact you and advise you of a pending suspension or disconnection resulting from an unpaid balance.  In the unlikely event that your account has been disconnected for nonpayment, you will be liable for all reconnect fees, past due balance, and 1st month service in advance, and any pro-rated charges.  If your account remains unpaid, it may be forwarded to a 3rd party collection agency for collections and your credit report may be negatively impacted.

 

Upon termination, CCVN may charge additional fees on any unpaid balance, and reserves any and all other rights it has under the terms and conditions of Customer’s service agreement with CCVN and otherwise under applicable law with respect to billing for Service and unreturned equipment.  The replacement cost for any unreturned equipment will be posted to Customer’s account and will appear on billing statement issued subsequent to termination of Service.  In the event that the Equipment is destroyed, damaged, lost, or stolen, or not returned to CCVN upon termination of Service, Customer shall be liable to CCVN for the full replacement cost of any unreturned Equipment.  Further, customer understands and agrees that CCVN may charge Customer’s credit card on file at termination of Service in the amount of any outstanding balance and/or for the cost of any unreturned Equipment, in accordance with applicable law.

 

PRIOR ACCOUNTS:  Customer warrants that no monies are owing to CCVN from previous accounts with CCVN.  If CCVN finds a prior account with Customer with monies owed to CCVN, then CCVN may apply any funds received to that prior account before the funds are applied to the new account.

 

MOVING:  Before you move, please call our office immediately.  This is the best way for us to disconnect your Service, recover your Equipment and arrange for cable television service in your new home.  Call us in advance and CCVN will schedule a new installation, provided that your new home is in our service area.  Should you decide to disconnect your cable television Service, set-top boxes, remote-control devices, and any other Equipment provided by us should be returned to us immediately.  Do not leave the Equipment in your vacant home or with anyone else.

 

INSIDE WIRING:  A Wire Maintenance Plan is offered to customers for a low monthly rate.  It covers repair of the customer’s communications wires inside the home.  The optional plan applies to most inside wiring problems associated with cable and telephone wires.  CCVN does not service television sets, or any other equipment (such as VCR’s, home antennas, or other cable compatible equipment).  Certain other limitations may apply to the plan, such as the exclusion of repairs necessary as a result of illegal installations, abuse or other misconduct, unauthorized modifications of inside wiring and/or catastrophic events like fires or floods.  Please contact our office for more information about the Wire Maintenance Plan.

 

SUSPENSION/CREDITS FOR LOSS OF SERVICE:  If you have a service problem, please contact us immediately as any applicable credit that is available will be issued from the date you notify us.  CCVN will not be responsible for any failure or interruption of programming or Service resulting from circumstances beyond its control.  Customer shall not be entitled to consequential damages of any sort, if the Service provided hereunder is interrupted for any reason.  Upon notification by a Customer of a Service interruption, CCVN will credit the Customer if the service has been interrupted for twenty four (24) continuous hours; provided however, that CCVN reserves its right to modify its credit policy if the interruption is the result of a natural disaster.  In the case of a system-wide outage in excess of 24 consecutive hours, a credit will automatically be granted to affected customers.

 

INDEMNITY:  In requesting and accepting Service, Customer agrees to indemnity and holds CCVN harmless from and against any and all demands, claims, suits, attorney or witness fees, liabilities and other expenses for damages to property or injury or death of any person arising from the installation and provision of Service, except such as was caused by the negligence or willful misconduct of CCVN or its authorized employees or agents.  You agree that CCVN is not liable for any consequential damages as a result of any loss of Service, nor will you make any claims or undertake any actions against CCVN for loss of Service.

 

COMPLAINT PROCEDURES

 

CCVN maintains office and trained maintenance staff to be promptly available to Customers upon request.  Technical personnel will be dispatched as warranted.  CCVN strives to resolve any complaints concerning its Service as expeditiously as possible.  Should a Customer have any unresolved complaint regarding quality of Service, Equipment malfunctions, or similar matters, the Customer should contact us at our office.  If a complaint remains unresolved, the Customer may write a brief explanation of the complaint and actions taken, and bring them to the attention of our management by mailing to:  Country Cablevision, Inc., Attention:  Customer Complaint, 9449 State Highway 197 South, Burnsville, NC 28714.  Additionally, local governments designate individuals, councils, boards, committees, or commissions to resolve complaints and ensure compliance with all laws and regulations.  These authorities are empowered to petition the FCC to demand compliance.  Please consult the local franchise authority listed on the back of your statement.

 

 

THEFT OF SERVICE:
 

 


Theft of service is the unauthorized interception and/or receipt of any communications and services offered over a cable system or tampering with cable equipment without the express authorization of the cable operator.  Cable theft can occur when an individual knowingly and willfully makes illegal connections to a cable system or alters any equipment or installs any unauthorized equipment so as to receive CCVN’s cable signal without CCVN’s authorization or knowledge.  Cable theft can also occur when an individual continues to receive CCVN’s cable signal subsequent to termination of Service.

 

Any person who unlawfully intercepts or receives communications provided over a cable system violates the Federal Communications Act as amended [See 47 U.S.C. §553].  This includes the theft of audio, video, textual data, or other service, including data transmitted to or from a customer over a system that has interactive capability.  Parties found guilty of cable theft are subject to both civil and criminal penalties, which may include substantial fines and/or time in prison.

 

Also, a cable operator may seek substantial monetary damages for the theft of its cable services.  In addition, if the violations are willful and for commercial advantage or private financial gain, the court may award additional damages of up to $50,000 in civil cases and a maximum of $100,000 for certain criminal violations, in addition to a maximum of five years imprisonment for subsequent offenses.

 

Congress enacted this legislation because it believes that theft of cable service poses a major threat to the economic viability of cable operators and cable programmers.  Theft of service creates unfair burdens on cable customers who are forced to subsidize the illegal reception by other individuals of cable service without paying for it.