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Country Cablevision, Inc.
(“CCVN”) takes the protection of our subscribers’ (“You”, “Your” or
“Customer(s)”) privacy seriously. The
following privacy policy (“Policy”) applies to those CCVN Customers who
subscribe to CCVN’s video programming, high-speed internet and/or telephone
service (individually and collectively the “Service”) and describes the Customer
information that CCVN collects and retains, how CCVN uses and protects it, the
limited cases where CCVN may disclose some or all of that information, and Your
rights under the Cable Communications Policy Act of 1984 (“Cable Act”). Depending upon the CCVN Service to which You subscribe, parts of this Policy may not be applicable to
You. CCVN values Your
privacy and considers all personally identifiable information contained in our
business records to be confidential.
Please review this Policy and if You are a CCVN
telephone service subscriber, the attached Customer Proprietary Network
Information Policy (the “CPNI Policy”), in conjunction with Your service agreement,
terms of service and acceptable use policy (“Your Service Agreement”). CCVN will provide You
copies of this Policy annually and the CPNI Policy at least once every two
years, whether or not we have revisited the policies. We may modify this Policy at any time. The most current version of this Policy can
be found on www.ccvn.com. If You find the
changes unacceptable and if those changes materially and adversely impact Your
use of the Service, You may have the right to cancel Your service under Your
Service Agreement. If You
continue to use the Service following the posting of a revised Policy, we will
consider that to be Your acceptance of and consent to the Policy as revised.
What type of information does CCVN collect?
CCVN collects both personally
identifiable information and non-personal information about You
when You subscribe to our Service. CCVN
uses its system to collect personally identifiable information about You: (a) when it is
necessary to provide our services to You; (b) to prevent unauthorized reception
of our services; and (c) as otherwise provided in this Policy. CCVN will not use the system to collect Your personally identifiable information for other purposes
without Your prior written or electronic consent. CCVN also collects personally identifiable
and non-personal information about You when You
voluntarily provide information to CCVN, as may be required under applicable
law, and from third parties, as described in this Policy.
Personally identifiable
information is any information that identifies or can potentially be used to
identify, contact, or locate You. This includes information that is used in a
way that is personally identifiable, including linking it with identifiable
information from other sources, or from which other personally identifiable
information can easily be derived, including but not limited to, name, address,
phone or fax number, e-mail address, spouses or other relatives’ names, drivers
license or state/federal identification number, financial profiles, social
security number, bank account information, and credit card information. Personally identifiable information does not
include information that is collected anonymously (i.e. without identification
of the individual or household) or demographic information not connected to an
identified individual or household.
Non-personal information, which
may or may not be aggregated information about our Customers and may include
information from third parties, does not identify individual Customers. CCVN may combine third party data with our
business records as necessary to better serve our Customers. Examples of non-personal information include
IP addresses, MAC addresses or other equipment identifiers, among other
data. Our systems may automatically
collect certain non-personal information when You use
an interactive or transactional service.
This information is generally required to provide the service and is
used to carry out requests a Customer makes through a remote control or set-top
box.
We may also collect and maintain
information about Your account, such as billing, payment and deposit history;
maintenance and complaint information; correspondence with or from You,
information about the service options that You have chosen; information on the
equipment You have, including specific equipment identifiers; and information
about Your use of our services, including the type, technical arrangement, quantity,
destination and amount of use of certain of those services, and related billing
for those services.
CCVN also collects
customer-provided customization settings and preferences. By using our service, You
consent to our collection of this information and other information
communicated to CCVN such as correspondence, responses to surveys or e-mails,
information provided in chat sessions with us, registration information, or
participation in promotions or contests.
If You
subscribe to our video service, then in certain of our systems, our set-top
boxes automatically collect information that may be used to determine which
programs are most popular, how many set-top boxes are turned to watch a program
to its conclusion and whether commercials are being watched, as well as other
audience-measurement focused information.
Our processes are designed to track this information and audience
statistics on an anonymous basis.
Information such as channel tuning, the time the channel is changed, and
when the set-top box is “on” or “off” is collected of a secure database in an
anonymous format. CCVN, or our
contractors or agents, may from time to time share the anonymous information
with our advertisers, content providers, or other third parties with whom we
have a relationship. We will not provide
our advertisers, content providers, or these other third parties with
personally identifiable information about You unless
we have received Your consent first, except as required by law. (See “Who sees the information collected by
CCVN?”)
Why does CCVN collect personally identifiable information?
CCVN collects and uses personally
identifiable information to:
- properly deliver our Services to You;
- provide You with accurate and high quality customer
service;
- perform billing, invoicing and collections;
- provide updates, upgrades, repairs or replacements
for any of our service-related devices or software used in providing or
receiving services;
- protect the security of the system, prevent fraud,
detect unauthorized reception, use and abuse of CCVN’s Services or violations
of our policies or terms of service;
- keep You informed of new or available products and
services;
- better understand how the Service is being used and
to improve the Service;
- manage and configure our device(s), system(s) and
network(s);
- maintain our accounting, tax and other records; and
- comply with applicable
federal and state laws and regulations, as well as for general
administration of our business.
If You use an interactive or
transactional service, for example, responding to a survey or ordering a
pay-per-view event, the system will collect certain additional personally
identifiable information, such as account and billing information or
Customer-provided locale and service preferences (to properly bill You for the
services purchased and to provide such as Your connections to our system is
automatically collected to, for example, make it possible for Your digital
boxes to receive and process the signals for the services You order).
CCVN may also collect personally
identifiable information from third parties to enhance our customer database
for use in marketing and other activities.
CCVN also collects personally identifiable information from third
parties to verify information You have provided us and
collects personally identifiable information from credit reporting agencies to,
for example, determine Your credit worthiness, credit score, and credit
usage. CCVN also may maintain research
records containing information obtained through voluntary subscriber interviews
or surveys.
If You
subscribe to our high-speed internet service, CCVN transmits personally
identifiable and non-personal identifiable information about You over the
Service when You send and receive e-mail and instant messages, transfer and share
files, make files accessible, visit web sites, or otherwise use the Service and
its features. Our transmission of this
information is necessary to allow You to use the
service as You have chosen and to render the Service to You.
Who sees the information collected by CCVN?
CCVN will only disclose
personally identifiable information to others if: (a) Customer provides written or electronic
consent in advance, or (b) it is permitted or required under federal or
applicable state law. Specifically, federal
law allows CCVN to disclose personally identifiable information to third
parties:
- when it is necessary to provide CCVN’s services or to
carry out CCVN’s business activities;
- as required by law or legal process; or
- for mailing lists or other
purposes, subject to Your ability to limit this last type of disclosure.
To provide services and carry out
our business activities, certain authorized people have access to Your
information, including our employees, entities affiliated through common
ownership or control with CCVN and third parties that provide and/or
include: billing and collections
services; installation, repair and customer service subcontractors or agents;
program guide distributors; software vendors; program and other service
suppliers for audit purposes; marketers of CCVN’s products and services; third
party auditors; our attorneys and accountants; and/or strategic partners
offering or providing products or services jointly or on behalf of CCVN. The frequency of disclosures varies according
to business needs, and may involve access on a regular basis. CCVN restricts third parties’ use of Your
information to the purposes for which it is disclosed and prohibits third
parties from further disclosure or use of Your personally identifiable information
obtained from us, whether for that third party’s own marketing purposes or
otherwise.
Unless You
object in advance, federal law also allows CCVN to disclose through “mailing
lists”, personally identifiable information, such as Your name, address and the
level of Your service subscription, to non-affiliated entities, including
advertisers and marketing entities, for non-service related purposes, including
product advertisement, direct marketing and research. Under no circumstances will CCVN disclose to
these advertising entities the extent of Your viewing
habits or the transactions You make over the system. CCVN, or our contractors or agents, may from
time to time share non-personal and/or aggregate information such as the number
of Service subscribers who match certain statistical profiles (for example, the
number of subscribers in various parts of the country) with our advertisers,
content providers, or other third parties with whom we have a relationship.
We may provide anonymous data to
third parties who may combine it with other information to conduct more
comprehensive audience analysis for us and for television advertisers. This data helps program networks and cable
operators decide on which programs, channels, and advertising to carry. CCVN may also use that information to
distribute targeted advertising to You without having
disclosed any of Your personally identifiable information to the
advertisers. These advertisements may
invite interactive or transactional follow-up from You. By using any of CCVN’s interactive services, You consent to our collection of this additional
information. Unless You
consent first or except as required by law, only anonymous information is
disclosed to audience measurement services.
As part of its business activities,
if CCVN enters into a merger, acquisition, or sale of all or a portion of our
assets, CCVN may transfer Customers’ personally identifiable and non-personal
information as part of the transaction.
If You
subscribe to our telephone service, Your name, address and/or telephone number
may be transmitted via Caller ID, published and distributed in affiliated or
unaffiliated telephone directories, and available through affiliated or
non-affiliated directory assistance operators.
We take reasonable precautions to ensure that non-published and
non-listed numbers are not included in the telephone directories or directory
assistance services, although we cannot guarantee that errors will never
occur. Please note that Caller ID
blocking may not prevent the display of Your name
and/or telephone number when You dial certain business numbers, 911, 900
numbers or toll-free 800, 866, 877 or 888 numbers.
If allowed by and after complying
with any federal law requirements, CCVN may disclose personally identifiable
information about Customer to representatives or government or to comply with
valid legal process, except as provided below, disclosures shall not include
records revealing Customer’s selection of video programming. Disclosures to representatives of government
may be made pursuant to an administrative subpoena, warrant, court order, our
reasonable discretion in cases of emergency or serious physical injury, or
other permitted means. In these
situations, CCVN may be required to disclose personally identifiable
information about a Customer without Customer’s consent and without notice to
the Customer. Law enforcement agencies
may, by federal or state court order, and without notice to You, obtain the
right to install a device that monitors Your internet and e-mail use, including
addresses of e-mail sent and received and in some cases the content of those
communications; and/or Your use of our telephone service, including listings of
incoming and outgoing calls and in some cases, the content of those calls. In some instances where there are valid legal
requests for or orders for disclosure of Your information, we may notify You of
the requests or orders and then it may be up to You to object or take specific
action to prevent any disclosures pursuant to those requests or orders.
Where a governmental entity is
seeking personally identifiable information of a Customer who subscribes to
CCVN’s video services only or records revealing Customer’s selection of video
programming, the Cable Act requires a court order and that the video subscriber
be afforded the opportunity to appear and contest in a court proceeding
relevant to the court order any claims made in support of the court order. At such a proceeding, the Cable Act requires
the governmental entity to offer clear and convincing evidence that the subject
of the information is reasonably suspected of engaging in criminal activity and
that the information sought would be material evidence in the prosecution of
the case. Except in certain situations
(such as with respect to those who owe, or are owed, welfare or child support)
state welfare agencies may obtain the names addressed, and certain other
Customer information as it appears in CCVN’s subscriber records under the
authority of an administrative subpoena.
We may also use or disclose
personally identifiable information about You without Your consent (a) to
protect our Customers, employees, or property, (b) in emergency situations, (c)
to enforce our rights in court or elsewhere, or directly with You, for violations
of service terms, conditions or policies and/or (d) in order to comply with the
Digital Millennium Copyright Act or as otherwise required by law, for example,
as part of a regulatory proceeding.
Can I prohibit or limit CCVN’s use and disclosure of my personally
identifiable information?
If You
do not want Your name, address, level of service or other personally
identifiable information disclosed to third parties in a “mailing list” as
explained above, please register this preference by contacting us at staff@ccvn.com
or by telephone at 1-828-682-4074 or 1-800-722-4074. Customers of our video service cannot opt-out
of the collection of audience measurement date.
Also, if You
do not want to receive marketing messages (e.g. phone calls, e-mails, and
direct mail) from CCVN, You may contact us at staff@ccvn.com or call 1-828-682-4074 or
1-800-722-4074 and make a request to have our privacy preferences updated. Please note that such a request will not
eliminate all telephone calls, e-mails or direct mail sent to You from CCVN as CCVN may still continue to send
non-marketing account-related messages to You.
How long does CCVN maintain personally identifiable information?
CCVN will maintain personally
identifiable information about You as long as You are
a subscriber to CCVN’s Service and as long as necessary for the purpose for
which it was collected. If You are no
longer a subscriber to any CCVN Service and the information is no longer
necessary for the purpose for which it was collected, CCVN will only keep
personally identifiable information as long as necessary to comply with laws
governing our business. These laws
include, but are not limited to, tax and accounting requirements that require
record retention. CCVN will also
maintain personally identifiable information to satisfy pending requests for
access by a subscriber to his/her information or pursuant to a court
order. CCVN will destroy Customers’
personally identifiable information when the information is no longer necessary
for the purpose for which it was collected, when there are no longer pending
requests for such information, and when it is no longer necessary to retain the
information under applicable laws.
How does CCVN protect customer information?
CCVN takes the security of our
Customers’ personally identifiable information seriously. CCVN takes such actions as are reasonably
necessary to prevent unauthorized access by entities other than CCVN to personally
identifiable information. CCVN uses
security and/or encryption technology to secure certain sensitive personally
identifiable information when it collects such information over the system. CCVN restricts access to its customer
database and secures the content by use of firewalls and other security
methods. CCVN limits access to databases
containing Customers’ personally identifiable information to those specifically
authorized employees and agents of CCVN and other parties identified in the “Who
sees the information collected by CCVN?” section above. However, we cannot guarantee that these
practices will prevent every unauthorized attempt to access, use, or disclose
personally identifiable information.
You need to help protect the
privacy of Your own information. You and others who use Your
equipment must not give identifying information to strangers or others whom You
are not certain have a right or need to the information. You also must take precautions to protect the
security of any personally identifiable information that You
may transmit over any home networks, wireless routers, wireless fidelity (WiFi)
networks or similar devices by using encryption and other techniques to prevent
unauthorized persons from intercepting or receiving any of Your personally
identifiable information. You are
responsible for the security of Your information when
using encrypted, open access or otherwise unsecured networks in Your home. For more information on things you can do to
help protect the privacy of Your own information,
visit www.OnGuardOnline.gov.
Can I see the information that CCVN collects about me?
You have a right under the Cable
Act to see Your personally identifiable information
that CCVN collects and maintains. The
information CCVN has about its Customers is maintained at our office and in our
systems. If you would like to see Your information, please send a written request to our
office at staff@ccvn.com
or 9449 state Highway 197 S, Burnsville,
NC 28714. CCVN will be glad to make an appointment for You to come in to our office during regular business
hours. If Your
review reveals an error in our records, CCVN will correct it. You may also be able to access certain
information about You or Your account by telephone or
online at www.ccvn.com,
depending upon the information You have provided.
Does CCVN protect children’s privacy?
CCVN is concerned about
children’s privacy and does not knowingly collect personally identifiable
information from anyone under the age of 13 over its Service unless otherwise
expressly identified. At those specific
parts of our Service, CCVN will provide a special notice or other information describing
the additional privacy protections that may apply. CCVN urges parents and legal guardians to be
vigilant regarding children’s internet usage.
Other services or web pages accessed through CCVN’s Service may have
different policies on collection of information pertaining to children and You should consult their privacy policies and read their
notices if You have any concerns about the collection or use of such
information by those entities.
What can I do if I believe CCVN has violated my rights?
You may enforce the limitations
imposed on us by federal law with respect to the collection and disclosure of
personally identifiable subscriber information about You,
through a civil action under federal law, in addition to other rights and
remedies that may be available to You under federal or other applicable laws.
What if I have any questions?
If You
have any questions about our privacy protections and policies, please contact
our office. You can reach us at
1-828-682-4074 or 1-800-722-4074 or by contacting our staff at staff@ccvn.com.
IMPORTANT NOTE:
This Policy does not apply to Your use of any CCVN web site. You should view the privacy policy applicable
to our site, which is available under the “Policies” section of our CCVN web
site.
Effective: September 1, 2010
CCVN Customer Proprietary Network Information (CPNI) Policy
The following CPNI Policy is in
addition to requirements set forth in CCVN’s Subscriber Privacy Policy and is
subject to some permitted uses and disclosures of your name, address, and/or
telephone number outlined in the Privacy Policy. The information that we have (1) relating to
the quantity, technical configuration, type, destination, location, and amount
of Your use of telephone service, and/or (2) contained on Your telephone bill
concerning the telephone services that You receive is subject to additional
privacy protections. That information,
when matched to Your name, address, and telephone
number is known as “Customer Proprietary Network Information” or CPNI for
short. Examples of CPNI include
information typically available from details on a customer’s monthly telephone
bill – the type of line, technical characteristics, class of service, current
telephone charges, long distance and local service billing records, directory
assistance charges, usage data, and calling patterns. As a subscriber to our telephone services, You have the right, and CCVN has a duty, under federal law
to protect the confidentiality of CPNI.
CCVN offers many communications-related services, such as, for example,
CCVN high sped internet services. From
time to time we would like to use the CPNI information we have on file to
provide You with information about our
communications-related products and services or special promotions. Our use of CPNI may also enhance our ability
to offer products and services tailored to Your
specific needs. We would like Your
approval so that we, our agents, affiliates, joint venture partners, and
independent contractors may use this CPNI to let You know about
communications-related services other than those to which you currently
subscribe that we believe may be of interest to You. You do have the right to restrict this use of
CPNI. IF WE DO NOT HEAR FROM YOU WITHIN
30 DAYS OF THIS NOTIFICATION, WE WILL ASSUME THAT YOU APPROVE OUR USE OF YOUR
CPNI FOR THE PURPOSES OF PROVIDING YOU WITH INFORMATION ABOUT OTHER
COMMUNICATIONS-RELATED SERVICES. YOU
HAVE THE RIGHT TO DISAPPROVE OUR USE OF YOUR CPNI, AND MAY DENY OR WITHDRAW OUR
RIGHT TO USE YOUR CPNI AT ANY TIME BY CALLING 1-828-682-4074 OR
1-800-722-4074. We will also honor any
restrictions applied by state law, to the extent applicable. CCVN also offers various other services that
are not related to the communications services to which You
subscribe. Under the CPNI rules, some of
those services, such as CCVN video services, are considered to be
non-communications related services.
Occasionally, You may be asked during a telephone call with one of our
representatives for Your oral consent to CCVN’s use of Your CPNI for the
purpose of providing You with an offer for products or services not related to
the telephone services to which You subscribe.
If You provide Your oral consent for CCVN to do
so, CCVN may use Your CPNI for the duration of such telephone call in order to
offer You additional services. Any
action that You take to deny or restrict approval to
use Your CPNI will not affect our provision to You, now or in the future, of
any service to which You subscribe. You
may disregard this notice if You previously contacted
us in response to a CPNI Notification and denied use of Your CPNI for the
purposes described above. Any denial of
approval for use of Your CPNI outside of the service to which You already subscribe is valid until such time as Your
telephone services are discontinued or You affirmatively revoke or limit such
approval or denial. The CPNI Policy
above may be required by law to apply to our voice over internet protocol or,
IP voice services.
Effective 9/1/10
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